FAQ:
Do I need a desk phone to use ClearPoint VoIP?
No. Desk phones are completely optional. Most teams use our mobile, desktop, or browser app, with no hardware required.
Can I use my existing IP phones?
Yes, most modern SIP-based phones work with ClearPoint VoIP. Supported brands include Yealink, Poly, and Cisco. If you already own equipment, we’ll check compatibility for free.
What if I want new desk phones?
We offer recommended business-grade IP phones at competitive pricing. Whether you need one receptionist phone or a full office deployment, we’ll configure everything for you.
Do I need a headset?
Not unless you prefer one. Any USB or Bluetooth headset can improve clarity when using the mobile or desktop app.
Do I need special internet equipment?
Most businesses already have what they need. For best performance, we recommend:
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A stable high-speed internet connection
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A modern business router
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Ethernet or reliable Wi-Fi
If you’re unsure, we’ll evaluate your network during onboarding.
Do I need a server or on-site PBX?
No. All call routing, voicemail, and PBX functions run in the cloud.
There is no physical server hardware required.
How does setup work?
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We create your account and configure your extensions.
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You choose new numbers or port your existing ones.
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Your team downloads the app or plugs in IP phones.
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A ClearPoint VoIP specialist ensures everything works perfectly.
Most customers are fully set up the same day.