Our Services
1
Essential
• Full Featured Hosted Extension w/ Unified Messaging
• Unlimited Auto Attendants, Call Queues and related PBX Functions
• Advanced User view for self service management
• Office Manager view for self service and system wide management
2
Professional
• Full Featured Hosted Call Center (CC) Agent Extension w/ Unified Messaging
• Unlimited Auto Attendants, Call Queues and related PBX Functions
• Includes Everything From our Hosted PBX User Service plus these Call Center Agent Upgrades:
• Additional CC Agent Features in the Web Portal.
• Additional CC Agent Features in the Web Phone.
• Inclusion in CC Reporting and CC Supervisor Functions.
3
Enterprise
• Full Featured Hosted Call Center (CC) Supervisor Extension w/ Unified Messaging
• Unlimited Auto Attendants, Call Queues and related PBX Functions
• Includes Everything From our Hosted Call Center Agent Service plus these Supervisor Upgrades:
• Additional CC Supervisor Features in the Web Portal.
• Run and Schedule CC Reports
• Build and Share CC Wallboards
• Manage Assigned CC Agents
• Listen, Whisper and Barge on Calls
• Prioritize in Queue Calls