Our Services
1
Essential
Service Provided on our
Geo-Redundant Netsapiens based Carrier Platform
• Full Featured Hosted Extension w/ Unified Messaging
• Unlimited Auto Attendants, Call Queues and related PBX Functions
• Advanced User view for self service management
• Office Manager view for self service and system wide management
• Included per Hosted PBX User:
• Local Phone Number
• Unlimited US & Canada Domestic Calling*
• Enhanced Called ID (Inbound CNAME)
• Voicemail Transcription
• Voice Recognition
• Text to Speech
• SMS/MMS
• Android & iOS App
• Web Phone App
• Operator Panel Web App
• Free Number Port-Ins
2
Professional
Service Provided on our
Geo-Redundant Netsapiens based Carrier Platform
• Full Featured Hosted Call Center (CC) Agent Extension w/ Unified Messaging
• Unlimited Auto Attendants, Call Queues and related PBX Functions
• Includes Everything From our Hosted PBX User Service plus these Call Center Agent Upgrades:
• Additional CC Agent Features in the Web Portal.
• Additional CC Agent Features in the Web Phone.
• Inclusion in CC Reporting and CC Supervisor Functions.
3
Enterprise
Service Provided on our
Geo-Redundant Netsapiens based Carrier Platform
• Full Featured Hosted Call Center (CC) Supervisor Extension w/ Unified Messaging
• Unlimited Auto Attendants, Call Queues and related PBX Functions
• Includes Everything From our Hosted Call Center Agent Service plus these Supervisor Upgrades:
• Additional CC Supervisor Features in the Web Portal.
• Run and Schedule CC Reports
• Build and Share CC Wallboards
• Manage Assigned CC Agents
• Listen, Whisper and Barge on Calls
• Prioritize in Queue Calls